Hearts First Ambulance Rated Outstanding by CQC

We are incredibly proud to announce that Hearts First Ambulance has been rated Outstanding by the Care Quality Commission (CQC).

This is a huge achievement for Hearts First, but most importantly, it is an achievement that belongs to the entire team.

Outstanding service isn't created on the day of an inspection. It is built every day, through the standards we set, the care we provide and the people working as ambulance road staff and those behind the scenes.

Management

Our Management Team provides the leadership, governance and direction that keeps Hearts First moving forward.

By maintaining high standards, supporting staff and continually improving the service, our strong leadership and governance provide the foundation for outstanding care. We continually monitor our systems and processes to ensure their relevance and applicability.

Make Ready

Before an ambulance even leaves base, our Make Ready Team is already working. The are the foundation of every ambulance service

Vehicles must be clean, stocked, checked and ready for service, ensuring our crews have everything they need to care for patients safely.

Their work often goes unnoticed behind the scenes, but it plays a vital role in every patient journey.

Operations

At the centre of every journey is our Operations Team.

From coordinating crews and vehicles to organising complex transfers and responding when plans change, Operations keeps everything running smoothly. Solid logistical planning is the bed rock of this department.

Communication, organisation and attention to detail are essential, particularly when arranging long-distance patient transfers and medical repatriations.

Clinical Road Staff

At the beating heart of Hearts First are our clinical road staff.

Every day, our crews provide professional, safe and compassionate care to patients, often during some of the most vulnerable or uncertain moments of their lives.

Clinical excellence is incredibly important, but so are kindness, reassurance, dignity and respect.

Our teams combine clinical expertise with compassion, ensuring every patient feels safe, reassured and cared for throughout their journey.

One Team. One Standard. Outstanding.

Receiving an Outstanding CQC rating reflects the dedication of everyone involved with Hearts First.

From Management, Compliance including outside Consultants and Suppliers, our Operations Team to Make Ready and our Clinical Road Staff, every department has a role to play, and every patient journey is a team effort.

Outstanding isn't just a rating. It represents the standards our people work towards every single day.

This achievement belongs to the whole Hearts First team and we couldn't be more proud.