Current Vacancies

Hearts First Ambulance Training Manager

At Hearts First Ambulance Training Ltd, our company value is “we practice what we teach.” Our training is rooted in real-world, up to date clinical practice and backed up by regular frontline ambulance service delivery.

We provide high-quality pre-hospital care courses to individuals and businesses across the UK. Our training department also forms an integral part of the Hearts First Ambulance (HFA) operational ambulance service, delivering compliance training, assessments, and refresher courses for our road staff.

We are now seeking an experienced and motivated Training Manager to lead, develop, and quality-assure this vital function of the business.

The Role

This is a full-time, permanent position, based in Radlett, Hertfordshire, with varied hours in line with the needs of the business. The role combines clinical credibility, educational leadership, and operational understanding, ensuring all training reflects current best practice and supports safe, effective patient care.

Key Responsibilities

Lead and manage the delivery of clinical, pre-hospital care and mental health training programmes

Development and deliver new and innovative training courses to maximise areas of revenue in conjunction with Senior Leadership Team.

Oversee and deliver compliance training, assessments, induction and refresher courses for HFA ambulance road staff

Ensure all training meets regulatory, awarding body, and internal quality standards

Support, mentor, and assess trainers and assessors

Maintain compliance with Qualsafe and other awarding organisations

Contribute to curriculum development, continuous improvement, and innovation

Act as a professional ambassador for Hearts First Ambulance Training and develop new business opportunities.

Essential Requirements

Applicants must meet all of the following:

• Registered Paramedic (HCPC)
• Minimum 3 years’ NHS Trust frontline experience as a Paramedic
• Level 3 Award in Education and Training (RQF) or equivalent
• Level 4 Certificate in Assessing Vocational Achievement (CAVA)
• Level 3 Award in Teaching and Assessing Mental Health (RQF)

Preferred Requirements

• Be registered with Qualsafe as a trainer

Personal Attributes

Strong leadership and organisational skills

Excellent communication and interpersonal abilities

High professional standards with a learner-focused approach

Commitment to quality, governance, and continuous improvement

What We Offer

Competitive salary and generous benefits package according to experience

A genuine opportunity to shape the future of Hearts First Ambulance Training

The chance to share in the success of the business, both financially and through personal and professional achievement

A supportive, values-driven organisation where training is embedded in clinical practice

Ongoing professional development opportunities

General Careers

At Hearts First Ambulance Service, we are always interested in hearing from dedicated, professional, and compassionate people who believe they have the skills, experience, and values to contribute to our growing organisation.

We provide high-quality ambulance and medical support services across a range of settings, and our reputation is built on professionalism, reliability, and patient-centred care. As we continue to develop, we recognise that great people don’t always fit neatly into advertised roles — and that’s why we welcome general expressions of interest.

You might have experience in:

• Emergency care, pre-hospital care, or clinical roles

• Event medical cover

• Operations, control room, or vehicle logistics

• Training and clinical governance

• Administration, management, or support functions

• Or you may bring transferable skills from another sector that could strengthen our team.

How to apply

If you believe you have something to offer Hearts First Ambulance Service, we would love to hear from you. Please submit:

A current CV to admin@heartsfirstambulance.co.uk

Include a brief covering statement outlining your skills, experience, and the type of role you’re interested in

All speculative applications will be reviewed and kept on file, and we will contact you should a suitable opportunity arise.

Non Emergency PTS Staff

Hearts First Ambulance Service have new opportunities to join our Non-Emergency Patient Transport Service and develop your career in the private ambulance service.

We are looking for enthusiastic and dedicated people who will be the reassuring presence for patients, ensuring their safe and comfortable transportation offering support and assistance with mobility when needed. The role involves driving, or assisting as part of a crew, patients with different requirements based on their mobility. You will be required to drive a variety of vehicles, including cars and ambulances.

As part of our recruitment and compliance process you will be required to undertake a driving assessment and a regular Drug and Alcohol Test and successfully complete our in-house skills assessment day. You will also need a clear Enhanced DBS Certificate issued within the last 12 months or be subscribed to the DBS update service.

Essential / Experience:

• At least 2 years’ experience of driving with a full UK manual driving license - (No more than 3 endorsement points)
• Must have a valid FREC 3 Qualification Certificate (in date)
• Excellent interpersonal skills with ability to communicate effectively at all levels.
• To be flexible, approachable, calm, enthusiastic, honest and have integrity.
• Applicants require excellent communication skills and a good level of English (spoken and written).
• Physical Fitness Requirement: A high level of physical fitness is essential for success in this role. Your responsibilities will include manual handling. Being in excellent physical condition is crucial to ensure that you can provide rapid and effective medical care to those in need.
• We support the NHS every hour of every day and so we need people who can work at weekends as required.

Responsibilities:

• You will be responsible for transporting patients to and from hospitals, clinics and other healthcare facilities and ensuring they are safe and well cared for.
• Working as a single or double crew, responsible for either driving the ambulance or supporting the travelling patient.
• Use of carry chairs, stair climbers, wheelchairs, stretchers, and scoops.
• Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.
• Maintaining the ambulance equipment and supplies, ensuring they are clean and in good working condition.
• Ensure that all patients are treated with dignity and respect in communications and actions, in particular taking account of cultural differences and disability and in line with Company policy.
• Ensure the safe handover of patients to/from clinical settings ensuring clear and concise communication with relevant personnel.
• Accurately complete all appropriate documentation in accordance with company policies and submit within required timeframes.
• The accurate recording of all journey information such as deterioration in patient’s health, accidents and incidents or any other required documentation as required.
• Be flexible in attitude to meet the constantly changing nature of care and service delivery.
• Undertake required learning and ensure that this is put into practice and maintain personal CPD via our online training portal every 12 months.

Benefits:

• Regular shifts with varying start times.
• Uniform provided.
• Access to our world class Employee Assistance Program (EAP)
• Enrolment into our Contributory Pension scheme
• Free ongoing annual CPD training
• Opportunities to work on both PTS and patient repatriation.
• On Site Parking
• Salary: £13.17 - £15.14 per hour with bonuses
• Shift: 10- 12 Hour shifts availalble 7 days a week 

For further details please send your CV and contact details to admin@heartsfirstambulance.co.uk

Hearts First Ambulance Service have opportunities to join our Repatriation Team. We have shifts available immediately on our long-distance ground ambulance transfers. There is also availability on our HDU shifts.

Essential Experience:

• At least 3 years’ NHS front line experience.
• Full UK manual driving license - (No more than 3 endorsement points)
• HCPC or HPAC Registration
• Enhanced DBS Certificate, issued within the last 12 months or be subscribed to the DBS update service.
• Up to date CPD Mandatory Training Certificates (further details on request) 
• Applicants require excellent communication skills and a good level of English (spoken and written).

Responsibilities:

• You will be responsible for transporting patients from UK or European pick up points which could be airports, ferry terminals, hospitals, hotels or other healthcare facilities and ensuring they are safe and well cared for throughout the journey to their destination.
• Be responsible for the patients clinical and other care needs to the highest possible (gold) standards.
• Ensure that all patients are treated with dignity and respect in communications and actions, in particular taking account of cultural differences and disability and in line with Company policy.
• Be flexible in attitude to meet the constantly changing nature of the repatriation sector.

Benefits:

• PAYE or Self-Employed Status accepted
• Bonus Pay Scheme and Benefits Package
• Free ongoing annual CPD training
• On Site Parking
• Salary: Good competitive rates of pay, subject to levels of experience
• Shift: Variable shift patterns & lengths subject to the requirements of each transfer

For further details please send your CV and contact details to admin@heartsfirstambulance.co.uk