Yes, we encourage a patient's relative as a known face can alleviate stress. We have 3 extra seats in the rear of each ambulance for extra passengers. There is no extra cost for extra passengers.

Yes, a reasonable amount providing it will not hinder the patients care. Our ambulances are bespoke designed for the specific purpose of long distance repatriation and we have plenty of space for up to 3 large suitcases, plus hand luggage and we can also accommodate skis, snowboards and bicycles.

Of course 😊, comfort stops and meal stops are built into journey times.

All HFAS staff are all well-trained and very experienced medics who can assess the patient, and if unable to treat will divert to the nearest A & E. All HFAS vehicles have Sat Navs with hospitals programmed in.

Providing the patient's medication is prescribed by the treating doctor/hospital and they have given it to the medic to administer, all our medics are trained to administer all JRCALC registered medications and are trained in sharps. Working under a doctor's directive the medic can administer most medications.

Yes. HFAS has in place every insurance to cover most eventualities, £10 million public liability, employer and medical treatment liability, breakdown cover for Europe (RAC fleet will give you a vehicle for onward travel but not an ambulance) in the event of a problem, alternative ambulance arrangements would be made, lost or damaged baggage insurance and airside insurance. Even our own crews have a work's travel insurance.

At times, due to one reason or another, an all-male crew may be inappropriate. We can supply a female nurse, paramedic or a female health care assistant.

HFAS staff are all trained to assist with toileting and personal needs. All ambulances carry sanitary equipment to cover every eventuality.

Yes, providing the patients escort is a family member authorised by the parents to assist the children with personal needs. All HFAS vehicles have DVD players and Wi-Fi to keep them occupied.